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General Terms and Conditions of Sale
Preamble
The company INORéA is active in the sale of industrial supplies and automation components. The sales can take place through the website www.inorea.com. The site is the property of INOREA.COM in its totality, as well as the whole of the rights relating to it. Any reproduction, integral or partial, is systematically subjected to the authorization of the owners. However, the links of the hypertext type towards the site are authorized without specific requests.
1. Identification of the author of the offer:
The seller is the French company INOREA.COM, SARL (Ltd.) with a capital of €20,000, whose head office is located at 9 rue du Lugan 33130 BEGLES, FRANCE, registered in the Bordeaux trade and companies register under the number 53033754200027.
2. Acceptance of the conditions:
The customer acknowledges having read, at the time of placing the order, the particular conditions of sale set out and expressly declares that he/she accepts them without reservation. The present general terms and conditions of sale govern the contractual relationship between INORéA and its client, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other terms and conditions contained in any other document, except in the case of prior, express and written derogation.
3. Products:
The products offered in the catalogue and on the website are products from a selection of offers from INORéA's partners. The photographs illustrating the products are not part of the contract. In case of errors, INORéA cannot be held responsible.
4. Ordering:
Any order placed by telephone, by fax or by email must be confirmed by the customer, in writing with indication of the delivery period, the detail of the service and the agreed price, followed by the mention "good for agreement". The parts recognize expressly that the emails as well as the systems of automatic recording used on the site will be evidence between them and will be able to be opposed to them in particular concerning the contents, the date of order and the delivery period. INOREA.COM confirms the acceptance of its order to the customer at the e-mail address that this one will have communicated. The sale will be concluded only after the confirmation of the order. INOREA.COM reserves the right to cancel any order of a customer with whom would exist a dispute relating to the payment of a previous order. In case of refusal of the order by INOREA.COM for any reason, the order will be automatically cancelled. An e-mail informing the customer of this refusal as well as its reason will be sent by INOREA.COM. The information stated by the purchaser, during the order taking engage this one: in case of error in the wording of the coordinates of the addressee, the salesman would not know how to be held responsible for the impossibility in which he could be to deliver the product. In no case a validated order could be modified or cancelled by the customer if it was already put in treatment by INOREA.COM.
5. Delivery:
In the case of a transport in system known as of against-refunding, the customer commits himself to pay to the conveyor or has his representative the totality of the sum indicated at the time of the confirmation of order. Moreover, for the deliveries out of the metropolitan France the customer commits himself to pay all the taxes due to the importation of products, customs duty, tax on the added value, and all other taxes due under the laws of the country of reception of the order. INOREA.COM is released from all legal responsibilities if the payment of the taxes was not made by the customer. Control at reception: In the case of a technical product, the customer will particularly take care to check the good functioning of the delivered device, to read the instructions provided. In the event of apparent defects, the purchaser benefits from the right of return under the conditions set out in this document. War, riot, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure discharging the seller from his obligation to deliver. The goods are always transported at the risk of the recipient. INORéA cannot be held responsible for any damage during transport. For reasons of availability, an order can be delivered to the client in several instalments. The customer will only pay for one delivery. If the customer wishes to have two deliveries, he/she must place two orders, with the associated delivery costs. Delivery time: The delivery times are given as an indication only. However, if after a period of 21 working days after the indicative date of delivery, the ordered product has not been delivered for a reason incumbent on INORéA, except in case of force majeure, the sale can be cancelled at the request of the customer by sending an electronic message to INOREA.COM at the address sales@inorea.com, except if it has already been processed by INORéA. No compensation and/or penalty of delay can be asked to INORéA even in case of cancellation of order by the customer in the conditions described above. Choice of transport: Please note that if you do not choose the delivery method adapted to your status (private or professional), we do not guarantee the delivery.
6. Withdrawal:
You have 14 days (from receipt of the items) to make up your mind. To do so, you will need to obtain a return number from INORéA. For the return to be accepted by INORéA, the product must be returned in its original packaging without having been opened. In case of exchange or refund, please return the item(s) in its (their) original packaging, undamaged, with all accessories, instructions and documentation to the following address: INORéA 9 Rue du Lugan 33130 BEGLES, FRANCE. In case of exercising the right of withdrawal, INORéA is obliged to reimburse the sums paid by the customer, free of charge, with the exception of transport costs and return costs. The refund is within a maximum of 15 days. (see gallonet law).
7. Description of the price of the products offered:
The prices are expressed in euros excluding taxes. The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and the countries of the EEC. This price includes the price of the products, handling, packaging and transport costs. INORéA reserves the right to modify its prices at any time and without notice.
8. Payment:
The price invoiced to the customer is the price indicated on the order confirmation sent by INORéA. Payment by cheque: The order validated by the client will only be considered effective when INORéA has received the cheque and cashed the cheque corresponding to the amount of the order. Payment in cash or by credit card: The customer has the possibility to pay his order at the counter when he collects his goods. Payment by bank transfer or paypal: The order validated by the customer will be considered effective only when INORéA has received the transfer on the account. Deferred payment: Any order placed on the website is payable according to the conditions mentioned on the contract binding the two parties. The only means of payment accepted are the ones mentioned in this contract. Late payment "Any sum, including the deposit, not paid on its due date will automatically generate late payment interest equivalent to three times the legal interest rate in force, as well as the payment of a fixed indemnity for collection costs of €40, as provided for in Article L.441-6 of the French Commercial Code in accordance with the legislation in force on 1 January 2013.
9. Invoicing:
Invoices will be sent in electronic format to the address indicated at the time of payment. A paper invoice can be sent to you by post upon explicit request.
10. Returns:
Returns, except in case of withdrawal, are only granted upon prior acceptance by INORéA. To do so, the customer must obtain a return number from INORéA. The customer is responsible for the return shipping costs. For the return to be accepted by INORéA, the product must be returned in its original packaging without having been opened. The return must be made to the following address: INORéA 9 rue du Lugan 33130 BEGLES, FRANCE. Upon receipt of the return, and subject to acceptance of the return, INORéA will proceed to the reimbursement of the amount including all taxes initially invoiced to the customer, deducted from the shipping costs (non-recoverable), from the testing and reconditioning costs of the equipment. INORéA will credit the customer's bank account within a maximum of 30 days.
11. Litigation :
This contract is subject to French law. INORéA cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from a malfunction or misuse of the products sold. The same applies to any modifications of the products by the manufacturers. The responsibility of INORéA will, in any case, be limited to the amount of the order and will not be held liable for simple errors or omissions that could have remained despite all the precautions taken in the presentation of the products. In case of difficulties in the application of the present contract, the buyer has the possibility, before taking any legal action, to seek an amicable solution, notably with the help of: a professional association of the branch, a consumer association or any other advice of his choice. It is reminded that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honours his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer shall first contact the company to obtain an amicable solution. For a better efficiency of the treatment of complaints, and more generally of any correspondence, it is recommended to address them to: INORéA contact@inorea.com Failing this, the Commercial Court of BORDEAUX has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
12. Guarantee:
In all cases, INORéA cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception. INORéA's liability is systematically limited to the value of the product in question, value at the date of sale, and this without any possibility of recourse to the brand or the company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, he must do so within a "short period" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact customer service: 5 days a week (Monday to Friday inclusive) at Tel: +335.57.99.19.22 or by e-mail at CONTACT@INOREA.COM. (reply within 48 hours)
13. Legal information:
The personal information collected for the purposes of distance selling is compulsory, as this information is essential for the processing and routing of orders, and for drawing up invoices and guarantee contracts. Failure to provide this information will result in the order not being validated. In accordance with the law on "Information Technology and Civil Liberties", the processing of personal information relating to customers has been declared to the National Commission on Information Technology and Civil Liberties (CNIL). It is kept for an indefinite period of time and is intended for the marketing, sales and logistics departments. The customer has (article 34 of the law of January 6th, 1978) a right of access, modification, rectification and deletion of the data which concern him, that he can exercise near INOREA.COM. Moreover, INOREA.COM makes a commitment not to communicate, free or with counterpart, the coordinates of its customers to a third party.